Swivel Hook

Made to Order

At Rose Anvil, all of our goods are hand crafted and made to order in the order they are received. Because of this, there is a lead time of 1-3 business days (Mon-Thursday) for orders of our leather goods to be made. The lead time for all ring orders is 4-6 weeks, due to the ring making process and the amount of orders received. This estimate may be extended during holidays, weekends (Fri-Sun), and sales.  

Sizing Survey

If you ordered a Camera Harness, Lone to Dual kit or a Belt, please make sure to complete the sizing survey, to ensure faster shipping. If you did not receive an e-mail, please message us at service@roseanvil.com

Shipping

The shipping time frame selected during checkout begins after your goods are made and in the hands of the courier, not when your order is placed. All orders will come with a tracking number once they ship.

International Shipping

The shipping cost to international addresses is estimated at checkout. Customs duties and taxes are not covered in the postage fee. The customer is responsible for any customs charges, duties, VAT or other fees applicable in their own country that may be incurred by shipping to an international destination. We are unable to calculate the above costs for you. We recommend that you contact your local customs office for specifics.

Here is the link to estimate the possible tax and duties when shipping to your destination with DHL: https://www.easyship.com/duties-and-taxes-calculator/usa. Please Select 'Fashion' as the product type.

If you decide to use First Class International Shipping, remember that it does not come with insurance and will not be covered if your package gets lost in the mail. Keep in mind, even though it doesn't happen often, First Class International shipping can take up to 30 days to go through customs. We understand this is frustrating and kindly ask for your patience as we do not control how quickly our carriers scan, sort, and deliver your package.

U.S. Postal Service has temporarily suspended shipping to multiple destinations. If you only see DHL as a shipping option, your destination is one of them.

At Rose Anvil, we pride ourselves in providing top quality, handmade products. If you are unhappy with one of our products, please use our Return Portal to start a return. If you purchased our product through a third-party retailer, please contact them first. In the unfortunate event that you need to return your product, you must contact us within 7 days of receiving it.

If the product is unused and in re-sellable condition, we can offer an exchange or give you a full refund minus shipping costs. 

Upon receiving your returned product it will be assessed for damages. If it has been used or is not in re-sellable condition at retail price, we will offer you a partial refund. If you are dissatisfied with the refund offered, we can ship it back to you. 

All belts, heirloom rings, discounted/sale items, limited edition and custom made products are final and cannot be returned.

*Our camera harnesses are sized and made to order, so in addition to the return policy above, there will be a 15% restocking fee on all harness returns.

*If returns coverage was purchased at time of checkout then return shipping will be covered. Otherwise customer will be responsible for the cost of return shipping.

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--For International: If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Please use the Chatbox in the bottom right corner of the page or click the link here to reach out to customer support. Please allow 3-5 business days for us to get back to you as we are a small team.

Thank you!