FAQ

Q: Which size and color of Kiltie matches my boots? 

A: Popular boot/leather options and their closest matching kiltie color:

Maker	Leather	Kiltie
Red Wing	Muleskinner	Hawthorne muleskinner
Red Wing	Oro Legacy	Oro Legacy
Red Wing	Copper Rough & Tough	Copper Rough & Tough
Red Wing	Amber Harness	Amber Harness
Red Wing	Briar	Dark Brown
Whites	Brown Distress	Brown Distress
Thorogood	Trail Crazy Horse	Brown Distress
Thorogood	Tobacco	Oro Legacy

If you want your kiltie to match the height of your boot, Please refer to the boot manufactures description/specs if you do not already know how tall your particular boot is.  

 

Q: What size DIY sneaker kit should I order?

A: Sizing is true to brannock. If you don't already know your brannock size then its recommend to stop into a retail shoe store and ask to get sized. Once you know that use the chart below to order your size. Once you receive your sneaker kit its also recommended to test the fit by placing your foot into the outsole before starting any of the making process. 

Sizing

US Men's	Brannock	EU
8	8	41
9	9	42
10	10	43
11	11	44
12	12	45
13	13	46
14	14	47

 

Q: How to resole or repair my Solovair x Rose Anvil boots?

A: Solovair Goodyear welted footwear is manufactured to an excellent standard and is designed for long-lasting wear with the appropriate care.

The soft suspension soles are made from PVC, a soft, flexible and durable material that may require resoling following continuous wear.

There are multiple factors which may affect the length of time before a resole is required, including how often the footwear is worn, the environment they have been worn in, the gait of the customer, and how the footwear has been cared for.

If the upper is in good condition and the welt is not damaged, you will be able to re-sole your Solovair Goodyear welted footwear at a local cobbler.

Cobblers recommended to us by our customers can be found below. You can also purchase replacement components for your local cobbler or from Solovair directly to use to repair your boots. 

Find a cobbler: https://us.nps-solovair.com/pages/repairs

Replacement parts: https://us.nps-solovair.com/collections/replacements

 

Q: What size Camera Harness should I buy?

A: Our harnesses are highly adjustable. We also offer a sizing guide (linked below)

If you are sending us a size measurement so we can pre-size your harness, please follow the illustration below. If you are looking for instructions on how to fit your harness after you've received it, please click here.

Q: How do I clean and condition my leather product?

A: To treat leather, our favorite cleaner is Fiebing's Saddle Soap. HERE is a link where you can order it on Amazon if you can't find it in your local stores.

You can also use any leather conditioner (HERE is our favorite) on the harness to add moisture and shine back into the harness. You may also waterproof the leather by using any non-petroleum based leather waterproofing product.

Leather takes a lot of care but it is definitely worth it since it will last you a lifetime!

Q: Are your products made in the USA?

A: Yes, most of our products are handmade in our shop here in Utah, USA

Some products use a combination of US and internationally sourced components 

Q: What leather do you use for your harnesses and/or belts?

A:  All of our leather is sourced from the best US tanneries.

Tan: Wickett & Craig 8-9oz (3.2mm-3.6mm) Harness veg tanned Leather

Light Brown: Seidel tannery 8-9oz (3.2mm-3.6mm) Leather

Dark Brown: Seidel tannery 8-9oz (3.2mm-3.6mm) Leather

Black: Seidel tannery 8-9oz (3.2mm-3.6mm) Leather

Q: What leather do you use for your Lasso link neck straps?

A:  All of our leather is sourced from the best US tanneries.

Tan: Wickett & Craig 6-7oz (2.4mm-2.8mm) Harness veg tanned Leather

Light Brown: Seidel tannery 6-7oz (2.4mm-2.8mm) Leather

Dark Brown: Seidel tannery 6-7oz (2.4mm-2.8mm) Leather

Black: Seidel tannery 6-7oz (2.4mm-2.8mm) Leather

 

Q: What leather do you use for your wallets?

A:  All of our leather is sourced from the best US tanneries.

Wickett and Craig 3-4 oz vegetable tanned leather 

Q: What leather do you use for your Kilties?

A:  All of our leather is sourced from the best US tanneries.

Tan: Wickett & Craig 6-7oz (2.4mm-2.8mm) Harness veg tanned Leather

Light Brown: Seidel tannery 6-7oz (2.4mm-2.8mm) Leather

Dark Brown: Seidel tannery 6-7oz (2.4mm-2.8mm) Leather

Black: Seidel tannery 6-7oz (2.4mm-2.8mm) Leather 

 Our specialty leathers are sourced from the US tanneries: S.B. Foot and Seidel 

We also offer genuine Horween Shell Cordovan Kilties in Black and Color #8

Q: What does Scratch & Dent mean?

A: Leather is a natural product that is full of flaws that include: scratches, scars, folds, loose grain and other unique characteristics. We do our best to create flawless products from a material full of flaws, the result of which is a lot of useful and structurally sound parts that don't get used. So that's why we decide at times to do scratch and dent sales to help cut down our waste and to help you get your product for cheaper!

All of our products are made by hand. Because of that we occasionally mess up or cut something wrong, so there are a few of those products in the sale as well.

Q: Will you make me a custom one off product?

A: Unfortunately, we do not make custom one off products at this time.  However, we do offer some customization for our rings. 

*We do not offer personalized monogram's for our products 

Q: Is the drifter harness and/or its attachments still available?

A: Unfortunately, we no longer make the drifter harness or its accessories or attachments. We are making the upgraded dual bandit and lone bandit harnesses. If you are looking for a dual to lone or lone to dual attachment for the drifter we would recommend upgrading to our bandit harness. 

Q: What are Saddle Soles made of?

• Saddle Soles are constructed from:
  1.5-1.8mm vegetable-tanned leather (top layer)
• OrthoLite® foam (support base layer)

The leather molds to your foot over time, while the OrthoLite foam provides structured support, shock absorption, and cushion. These are not soft memory-foam inserts — they are structured support insoles designed to improve comfort over time.

Q: Are Saddle soles supposed to feel firm?

A: Yes. Saddle Soles are intentionally firm and supportive

If they feel different or slightly firm at first, that’s normal. Your feet may need time to adjust.

Q: Is there a break-in period for the Saddle Soles?

A:Yes.
Most people adjust within 3–10 days. Minor arch or foot fatigue during early wear is normal as your foot adapts to structured support.

Q: What shoes work best with Saddle Soles?

A: Saddle Soles work best in:

Mid-to-high volume shoes/boots with removable insoles

They may not be ideal for:

• Tight dress shoes
• Low-volume sneakers
• Running shoes
• Shoes with glued-in insoles
• Heels

Always remove your existing insole before inserting Saddle Soles.

Q: They feel tight in my boots. Is that normal?

A: Possibly. Saddle Soles have a structured build. If your footwear is already snug, you may notice:

• Slightly reduced volume
• Increased instep pressure
• Toe box feeling tighter

Make sure:

1. The original insole is removed.
2. The insole is laying completely flat.
3. The boot has adequate internal volume.

Q: Can I trim them the saddle soles?

A:Yes, but trimmed insoles are not eligible for return or exchange.
We recommend testing the fit before trimming.
If trimming:

• Use your original insole as a guide
• Trim gradually
• Only trim from the toe area

Once altered, the product cannot be resold.

Q: What if the arch feels uncomfortable with my Saddle Soles?

A: Some mild arch pressure during the first 1–2 weeks is normal.
However, if after 14 days:

• The arch feels excessively high
• The support hits in the wrong location
• Pain persists rather than improves

You may request a return within the 30 day window.
When requesting a return, please include:

• The shoes worn
• Where you feel discomfort (circled in a photo)
• A description of the issue

Q: Will these fix plantar fasciitis or back pain?

A: Saddle Soles are not medical orthotics.
They are designed to improve comfort and support, but we do not guarantee relief of medical conditions.
If you require prescribed orthotics, consult a medical professional.

Q: Why use vegetable-tanned leather?

A: Vegetable-tanned leather:

• Molds naturally to your foot over time
• Becomes more comfortable with wear
• Odor reducing
• Is breathable and durable

Minor color variation is normal and part of natural leather.

Q: How long do Saddle Soles last?

A: No insole or shoe/boot will last forever and longevity depends on use, body weight, and environment.
With normal boot use, you can expect long-term performance from both the leather and OrthoLite foam. As the leather molds, comfort often improves over time.

Q: What is your return policy for Saddle Soles?

• Returns must be requested within 30 days of delivery
• Trimmed insoles are not eligible for return
• Customer is responsible for return shipping unless package protection was purchased

Full details can be found in our Saddle Soles Return Policy.

Q: They feel different than my old insoles. Is that normal?

A:Yes.
Most factory insoles prioritize softness.
Saddle Soles prioritize structure and long-term support.
Different does not mean wrong — give them time.

Pro Tip
Saddle Soles are built for structure, not squish.
If you prefer ultra-soft cushioning, these may feel firmer than expected.

Q: Do I remove my original insoles before using the Saddle Soles?

A: Yes.
Always remove the factory insole before inserting Saddle Soles.
Stacking insoles will:

• Reduce space
• Cause tightness
• Create heel lift
• Lead to discomfort

Q: What if I still have issues?

A: We stand behind our first batch and want honest feedback.
If you experience a legitimate issue:

• Provide your order number
• Tell us what footwear you used
• Send photos identifying the problem area

We will work toward a fair resolution.

 

Q: Where is my order?

A: At Rose Anvil, all of our goods are hand crafted and made to order in the order they are received. Because of this, there is a lead time of 3-5 business days (Mon-Thursday) for orders of our leather goods to be made. The lead time for all ring orders is 8-10 weeks, due to the ring making process and the amount of orders received. This estimate may be extended during holidays, weekends (Fri-Sun), sales, and for newly launched products.  

Q: Can I return my purchase?

A: Please use our Return portal to process all refunds/returns 

Q: Can I get a refund?

A: Please use our Return portal to process all refunds/returns