Return Policy
At Rose Anvil, we pride ourselves in providing top quality, handmade products. If you are unhappy with one of our products, please use our Return Portal to start a return. If you purchased our product through a third-party retailer, please contact them first. In the unfortunate event that you need to return your product, you must contact us within 7 days of its delivery date.
If the product is unused and in re-sellable condition, we can offer an exchange or give you a full refund minus shipping costs.
Upon receiving your returned product it will be assessed for damages. If it has been used or is not in re-sellable condition at retail price, we will offer you a partial refund. If you are dissatisfied with the refund offered, we can ship it back to you.
All belts, heirloom rings, discounted/sale items, limited edition and custom made products are final and cannot be returned/exchanged.
*Our camera harnesses are sized and made to order, so in addition to the return policy above, there will be a 15% restocking fee on all harness returns.
*If package protection coverage was purchased at time of checkout then return shipping will be covered. Otherwise customer will be responsible for the cost of return shipping.
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--For International: If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
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Saddle Soles Return & Exchange Policy
At Rose Anvil, we designed Saddle Soles to improve comfort over time — not just out of the box. Because of that, our return process for insoles is slightly different than our standard product policy.
Tier 1) Unworn/unmodified insoles: Exchanges or returns are available for legitimate sizing, or quality concerns for Unworn and untrimmed insoles with all original packaging up to 30 days post delivery. After 30 days post delivery returns/exchanges/refunds will not be accepted.
Tier 2) Trimmed/modified/ or post 30 day insoles: Insoles that have been trimmed or modified in any way are not eligible for return or exchange. Due to the nature and use case of insoles any that are past the 30 day return/exchange window will not be considered for exchange, return, or refund.
Final Sale Items
Discounted, limited edition, and custom products remain final sale under our general store policy.
How to return your insoles: Return portal
- Customers are responsible for return shipping costs for any non-defect related returns
- If “Redo” Package Protection was purchased at checkout, return shipping is covered.
- We recommend using a trackable shipping method
For international returns over $50, we strongly recommend tracked and insured shipping. We cannot guarantee receipt of untracked returns.
Required Information
To begin a return/exchange, the following is required before a return/exchange will be processed or excepted:
- Your order number
- The footwear the insoles were worn in (brand/mode and marked size if possible)
- A brief explanation of the issue
- Photos of the insoles with any areas of concern clearly circled or identified.
This helps us properly evaluate your request and continue improving our products.
First Batch Customer Commitment
As this is our first Saddle Soles release, we are committed to taking care of customers experiencing legitimate fit or performance issues.
If you provide:
- Clear photos
- Honest feedback
We will work with you toward a fair resolution.
DIY SNEAKER KIT RETURN/EXCHANGE POLICY
We want you to love your Sneakerkits. Pretty simple, right? If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order for free within the contiguous U.S. so long as:
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Your items are unmade, unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging with all included pieces.
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Your return request is submitted within 7 days of receiving your original order.
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You purchased package protection when purchasing the product.
We’re only able to process a return or exchange with a valid order number. We cannot process returns or exchanges for items we’re unable to match to an order in our system.
Please be aware that during the initial launch(s) of our DIY shoe/boot kits that we have very limited inventory per size. This means if you request an exchange we may be out of stock of that size/configuration and therefore not be able to provide that exchange as requested. If that's the case then contact our customer support and we can discuss other options that meet our above requirements.
We reserve the right to refuse returns that do not meet these criteria.
Click here to get started on an exchange or return.