Made to Order

At Rose Anvil, all of our goods are hand crafted and made to order in the order they are received. Because of this, there is a lead time of 3-5 business days (Mon-Thursday) for orders of our leather goods to be made. The lead time for all ring orders is 4-6 weeks, due to the ring making process and the amount of orders received. This estimate may be extended during holidays, sales, weekends (Fri-Sun), and for newly launched products. 

Sizing Survey

If you ordered a Camera Harness, Lone to Dual kit or a Belt, please make sure to complete the sizing survey, to ensure faster shipping. If you did not receive an e-mail, please message us at service@roseanvil.com

Shipping speed

The shipping time frame selected during checkout begins after your goods are made and in the hands of the courier, not when your order is placed. All orders will come with a tracking number once they ship. Once your package is in the hands of the courier, Rose Anvil in not responsible for any unmet shipping speed expectations. All claims regarding unmet shipping timeframes will need to be made with the courier. 

International Shipping

The shipping cost to international addresses is estimated at checkout. Customs duties and taxes are not covered in the postage fee. The customer is responsible for any customs charges, duties, VAT or other fees applicable in their own country that may be incurred by shipping to an international destination. We are unable to calculate the above costs for you. We recommend that you contact your local customs office for specifics.

Here is the link to estimate the possible tax and duties when shipping to your destination with DHL: https://www.easyship.com/duties-and-taxes-calculator/usa. Please Select 'Fashion' as the product type.

If you decide to use First Class International Shipping, remember that it does not come with insurance and will not be covered if your package gets lost in the mail. Keep in mind, even though it doesn't happen often, First Class International shipping can take up to 30 days to go through customs. We understand this is frustrating and kindly ask for your patience as we do not control how quickly our carriers scan, sort, and deliver your package.

U.S. Postal Service has temporarily suspended shipping to multiple destinations. If you only see DHL as a shipping option, your destination is one of them.

At Rose Anvil, we pride ourselves in providing top quality, handmade products. If you are unhappy with one of our products, please use our Return Portal to start a return. If you purchased our product through a third-party retailer, please contact them first. In the unfortunate event that you need to return your product, you must contact us within 7 days of receiving it.

If the product is unused and in re-sellable condition, we can offer an exchange or give you a full refund minus shipping costs. 

Upon receiving your returned product it will be assessed for damages. If it has been used or is not in re-sellable condition at retail price, we will offer you a partial refund. If you are dissatisfied with the refund offered, we can ship it back to you. 

All belts, heirloom rings, discounted/sale items, limited edition and custom made products are final and cannot be returned/exchanged.

*Our camera harnesses are sized and made to order, so in addition to the return policy above, there will be a 15% restocking fee on all harness returns.

*If returns coverage was purchased at time of checkout then return shipping will be covered. Otherwise customer will be responsible for the cost of return shipping.

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--For International: If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

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Saddle Soles Return & Exchange Policy

At Rose Anvil, we designed Saddle Soles to improve comfort over time — not just out of the box. Because of that, our return process for insoles is slightly different than our standard product policy.

Tier 1) Unworn/unmodified insoles: Exchanges or returns are available for legitimate sizing, or quality concerns for Unworn and untrimmed insoles with all original packaging up to 30 days post delivery. After 30 days post delivery returns/exchanges/refunds will not be accepted.

Tier 2) Trimmed/modified/ or post 30 day insoles: Insoles that have been trimmed or modified in any way are not eligible for return or exchange. Due to the nature and use case of insoles any that are past the 30 day return/exchange window will not be considered for exchange, return, or refund. 

Final Sale Items
Discounted, limited edition, and custom products remain final sale under our general store policy.

How to return your insoles: Return portal

• Customers are responsible for return shipping costs for any non-defect related returns
• If “Redo” Package Protection was purchased at checkout, return shipping is covered.
• We recommend using a trackable shipping method

For international returns over $50, we strongly recommend tracked and insured shipping. We cannot guarantee receipt of untracked returns.

Required Information
To begin a return/exchange, the following is required before a return/exchange will be processed or excepted:

• Your order number
• The footwear the insoles were worn in (brand/mode and marked size if possible)
• A brief explanation of the issue
• Photos of the insoles with any areas of concern clearly circled or identified.
  

This helps us properly evaluate your request and continue improving our products.

First Batch Customer Commitment
As this is our first Saddle Soles release, we are committed to taking care of customers experiencing legitimate fit or performance issues.

If you provide:

• Clear photos
• Honest feedback

We will work with you toward a fair resolution.

Saddle Soles – Frequently Asked Questions

What are Saddle Soles made of?

• Saddle Soles are constructed from:
  1.8-2mm vegetable-tanned leather (top layer)
• OrthoLite® foam (support base layer)

The leather molds to your foot over time, while the OrthoLite foam provides structured support, shock absorption, and cushion. These are not soft memory-foam inserts — they are structured support insoles designed to improve comfort over time.

Are they supposed to feel firm?
Yes. Saddle Soles are intentionally firm and supportive

If they feel different or slightly firm at first, that’s normal. Your feet may need time to adjust.

Is there a break-in period?
Yes.
Most people adjust within 3–10 days. Minor arch or foot fatigue during early wear is normal as your foot adapts to structured support.

What shoes work best with Saddle Soles?
Saddle Soles work best in:

Mid-to-high volume shoes/boots with removable insoles

They may not be ideal for:

• Tight dress shoes
• Low-volume sneakers
• Running shoes
• Shoes with glued-in insoles
• Heels

Always remove your existing insole before inserting Saddle Soles.

They feel tight in my boots. Is that normal?
Possibly. Saddle Soles have a structured build. If your footwear is already snug, you may notice:

• Slightly reduced volume
• Increased instep pressure
• Toe box feeling tighter

Make sure:

1. The original insole is removed.
2. The insole is laying completely flat.
3. The boot has adequate internal volume.

Can I trim them?
Yes, but trimmed insoles are not eligible for return or exchange.
We recommend testing the fit before trimming.
If trimming:

• Use your original insole as a guide
• Trim gradually
• Only trim from the toe area

Once altered, the product cannot be resold.

What if the arch feels uncomfortable?
Some mild arch pressure during the first 1–2 weeks is normal.
However, if after 14 days:

• The arch feels excessively high
• The support hits in the wrong location
• Pain persists rather than improves

You may request a return within the 30 day window.
When requesting a return, please include:

• The shoes worn
• Where you feel discomfort (circled in a photo)
• A description of the issue

Will these fix plantar fasciitis or back pain?
Saddle Soles are not medical orthotics.
They are designed to improve comfort and support, but we do not guarantee relief of medical conditions.
If you require prescribed orthotics, consult a medical professional.

Why use vegetable-tanned leather?
Vegetable-tanned leather:

• Molds naturally to your foot over time
• Becomes more comfortable with wear
• Odor reducing
• Is breathable and durable

Minor color variation is normal and part of natural leather.

Will the leather stain my socks?
No.

How long do Saddle Soles last?
No insole or shoe/boot will last forever and longevity depends on use, body weight, and environment.
With normal boot use, you can expect long-term performance from both the leather and OrthoLite foam. As the leather molds, comfort often improves over time.

What is your return policy for Saddle Soles?

• Returns must be requested within 30 days of delivery
• Trimmed insoles are not eligible for return
• Customer is responsible for return shipping unless package protection was purchased

Full details can be found in our Saddle Soles Return Policy.

They feel different than my old insoles. Is that normal?
Yes.
Most factory insoles prioritize softness.
Saddle Soles prioritize structure and long-term support.
Different does not mean wrong — give them time.

Do I remove my original insoles?
Yes.
Always remove the factory insole before inserting Saddle Soles.
Stacking insoles will:

• Reduce space
• Cause tightness
• Create heel lift
• Lead to discomfort

What if I still have issues?
We stand behind our first batch and want honest feedback.
If you experience a legitimate issue:

• Provide your order number
• Tell us what footwear you used
• Send photos identifying the problem area

We will work toward a fair resolution.

Pro Tip
Saddle Soles are built for structure, not squish.
If you prefer ultra-soft cushioning, these may feel firmer than expected.

Please use the Chatbox in the bottom right corner of the page or click the link here to reach out to customer support. Please allow 3-5 business days for us to get back to you as we are a small team.

Thank you!